Our main warehouse is based in Moscow. We provide tracking numbers for each package. Most packages are delivered by the courier to your house. If the delivery attempt was unsuccessful, you should visit your local postal office.
It is YOUR responsibility to look at the tracking number and pick up your parcel. However, we remind our customers if your package is awaiting you in the postal office.
There are two shipping options available for you: EMS (Priority Mail Express) and Registered Mail.
If the parcel gets seized by customs or is lost for whatever reason, we will refund you the full amount within 48 hours if you are from the US, the UK, Poland, Switzerland, France, the Netherlands and a few other countries. Alternatively we can reship your order for free.
If you do not pick up your parcel during the hold time it will be shipped back to us. In this case we do not give the refund.
We refund in BTC to your BTC wallet within 1 day.
If you are from the US, there is no reason to worry as we have not experienced any negative issues ever. Moreover, we guarantee full refund/free reshipment if anything happens.
There is no reason for your package to get seized, unless the supplements are scheduled under your country’s laws.
In order to ensure faster delivery and to avoid issues in certain countries we mark all our parcels as gifts.